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When “Different” Doesn’t Hold Up

By Susan Leave a Comment

Most expert-led businesses really are different.

They’ve developed expertise over time.
They’ve learned what works.
They’ve refined their approach.

And yet, when prospects compare options, those differences often blur.

Differentiation Isn’t Internal

The problem usually isn’t that your work isn’t distinct.
It’s that your differentiation lives inside your organization — not inside your audience’s frame of reference.

When prospects say things like:
“You all seem very similar,”
they’re not dismissing your expertise.

They’re telling you they can’t clearly see how you think differently.

Why Research Changes the Dynamic

Audience research helps you understand:

  • Where your best-fit prospects go to get smarter
  • What they pay attention to in those environments
  • Which ideas signal credibility versus noise

When insight grounded in research appears repeatedly — across conversations, content, and channels — it becomes familiar. And familiarity is what opens the door to trust.

Not because you’re louder.
But because you’re easier to recognize.

Why Perspective Matters More Than Positioning

Positioning explains what you do.
Perspective shows how you see the problem.

Audience research helps surface:

  • The beliefs shaping buying decisions
  • The concerns prospects don’t always voice
  • The assumptions they’re operating under

When your messaging reflects those realities, differentiation becomes easier to recognize — and harder to forget.

What Makes Differentiation Stick

The strongest differentiation doesn’t rely on clever language.

It shows up as:

  • A consistent point of view
  • An ownable way of framing the problem
  • Insight that feels specific, not generic

That kind of differentiation holds — even when decisions narrow.

👉 Unmistakable: Using Research to Make Your Difference Clear

Filed Under: Differentiation

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t: +1 (480) 231-4246

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