Getting Into the Social Habit

A few of my friends are putting together a fascinating new piece of research called The Social Habit, providing a wide range of insights into how consumers use social media. I’m really jazzed about their work, for a number of reasons.

1.  Hero Worship

Look, let’s just get this out of the way first — these guys are da bomb. But you may be surprised to learn that the greatest share of my adoration goes not to the top-notch social media experts involved in the project — Jay Baer (my buddy and fellow airport layover drunkard), Jason Falls and Mark Schaefer — but to smartypants Tom Webster and his team at Edison Research.

Trust me on this — there are plenty of folks out there doing shoddy research, and plenty of businesses basing major strategic decisions on the insights of eight people in a stuffy room. The folks at Edison are a shining beacon for all of us striving to do research the best way it can be done. (OK, that sounds a little florid, but I get all heated up about good practice.) I’m thrilled about the rigor that will apply to this project as it does to all of Edison’s work.

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Why Companies Aren’t Segmenting, Even Though They Admit They Should Be

stephendepolo – Flickr

The evidence is in – segmented emails work better.  A recent HubSpot article by Pamela Vaughn does a great job of detailing WHY segmentation is so important, and she cites data from Lyris and HubSpot showing that companies segmenting their email efforts experience higher open rates, lower unsubscribe rates and higher revenue from email efforts.

Pamela also does what many writers don’t — she refers to the significant gap between companies saying they want to segment their email campaigns, and those who actually do.  According to MarketingSherpa, a majority of companies say they need to do a better job in regards to segmentation.  So what’s holding them back?

As Pamela correctly points out, it’s not easy.  Additional expense (eight emails a month cost more than one), time (developing content for all those emails) and a lack of tools to support the effort (marketing automation software and performance tracking technologies) are common excuses.

But I know a bigger one.

Companies don’t have any idea what their segments are.

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